Shipping Policy

Effective Date: January 2025
Last Updated: 01.08.2025

At Wooof Store, we aim to deliver your orders quickly and reliably. This Shipping Policy outlines how we handle processing, shipping, and delivery of products purchased from www.wooofstore.com.

1. Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • During peak seasons, processing times may be slightly longer.

  • You will receive an email confirmation once your order has been processed and shipped.

2. Shipping Methods & Delivery Times

We ship to [insert regions/countries you serve]. Estimated delivery times are:

  • Standard Shipping: 6-15 days

Summary Table

Step Timeline or Detail
Order Processing ~1–3 business days (most processed in under 3 days) 
Shipping to US ~8.5 days on average 
Shipping to Netherlands ~7.6 days on average 
Shipping to EU ~6–15 days, with variations depending on location and season 
Shipping to Other Regions ~10–15 days on average, longer during peak seasons 
Customs & Tariffs Included in shipping cost; no hidden fees 
Delays Possible Yes—due to factory stock, transportation, customs, holidays

3. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, size, and destination of the order.

  • Occasionally, we offer free shipping promotions—please see our website banners or promotions page.

4. Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number.

  • You can track your order using the courier’s website or our order tracking page.

5. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to import duties, customs fees, and taxes imposed by the destination country.

  • These charges are the responsibility of the customer and are not included in the product price or shipping fee.

  • Wooof Store is not responsible for delays caused by customs.

6. Failed Delivery & Wrong Address

  • Please ensure your shipping address is correct at checkout.

  • If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for additional re-shipping costs.

  • If the carrier fails to deliver due to customer absence, the customer must contact the courier directly to arrange re-delivery.

7. Lost or Damaged Packages

  • If your package is lost in transit, please contact us at sales@wooofstore.com

  • If your order arrives damaged, notify us within 7 days of delivery with photos/video, and we will arrange a replacement or refund.

8. Contact Us

For any shipping-related questions, contact us at:
📧 Email: sales@wooofstore.com