Return & Refund Policy

Effective Date: 2025
Last Updated: 01.01.2025

At Wooof Store, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Returns

  • You may request a return within 30 days of receiving your order.

  • To be eligible, items must be:

    • Unused and in the same condition you received them.

    • In the original packaging (with tags, labels, accessories, manuals if applicable).

  • Certain products are non-returnable, including:

    • Perishable goods (e.g., food, flowers).

    • Digital products or downloads.

    • Personalized/custom-made items.

    • Clearance or final sale items.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange for the same product, contact us at sales@wooofstore.com

4. Damaged or Incorrect Orders

  • If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photo/video evidence, and we will provide a replacement or full refund at no extra cost.

5. Order Cancellations

  • Orders may be cancelled within 24 hours of purchase if they have not yet been processed or shipped.

  • Once an order is shipped, it cannot be cancelled.

6. Return Shipping

  • Customers are responsible for paying their own return shipping costs, unless the return is due to our mistake (wrong or defective product).

  • We recommend using a trackable shipping service to ensure your return is received.

7. How to Request a Return or Refund

To initiate a return or refund:

  1. Email us at sales@wooofstore.com with your order number and reason for return.

  2. Include photos/videos if the product is defective or incorrect.

  3. We will provide you with return instructions and the return address.

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:
📧 Email: sales@wooofstore.com